We handle the tasks that keep your business running admin support, accounting, digital marketing and customer service so you can focus on what matters most: growing your business.
- Medellin, Colombia
- Alejandra.correa@therealfund.com
- +57 3127718047
- +1 4072702208
- Gregory & Co
Copyright © Gregory&Co. All rights reserved.
CUSTOMER SERVICE
We offer customer service outsourcing that helps you design, deliver, and continually improve your customer experience—ensuring every touchpoint reflects your brand’s excellence.
Customer Service That Delivers
More Than Answers
Your customers aren’t just looking for solutions—they’re looking for experiences. And that starts with how your team supports, listens, and responds.
We are dedicated to providing tailored customer service strategies that not only embody the values and mission of your business but also enhance customer satisfaction, loyalty, and long term growth.
Build a service experience people remember
Customer Service Outsourcing Design
Before support happens, it must be designed. We map the journey, define the standards, and align every interaction with your brand values.
- Development of customer interaction guidelines
- Creation of a comprehensive customer service manual
- Customer persona and journey mapping
Clear standards, personalized experiences, and a unified voice across every channel.
Align your support strategy with your business goals
Service Strategy Development
Switching to QuickBooks? We make it seamless. This one-time service sets the foundation for everything else.
- Service strategy alignment documentation
- Customer support channel optimization plan
A responsive, resilient, and goal-driven service model.
Empower your team with the right tools
Support Operations and Execution
Your frontline team is your brand in action. We equip them with everything they need to deliver excellence, day in and day out.
- Ongoing transaction categorization
- Implementation of customer feedback systems
- Scheduling and process management for seamless operations
A well-prepared team and seamless operations that scale with confidence.
Measure what matters. Improve what counts.
Performance Review and Improvement
We analyze your service in real time, turning insights into improvement plans that keep your customer experience sharp and relevant.
- Weekly support metrics and analytics reports
- Monthly feedback sessions for strategy refinement
- Implementation of improvements based on customer insights
A feedback loop that fuels smarter service and greater loyalty.
Monthly Deliverables
KPIS Report
# Complains, # Solve Complains, First Response Time, Average Resolution Time, # Services/ Complains, Customer Satisfaction, Churn Rate
It’s time to lead with service.
Your service experience can make or break your business. Let’s design one that builds loyalty, trust, and repeat customers—on purpose.